Help Desk

The Help Desk is located on the ground floor of the Martin Library of the Sciences in Room 037.

Hours are: Monday through Friday, 8:00 am – 5:00 pm

The Help Desk exists to provide direct individual support to the College community by:

• Telephone : 717.358.4483
• Electronic Mail: helpdesk@fandm.edu
• Locally and commercially produced tipsheets and documentation
• Hands-on workshops and training sessions
• Software repair and Data Recovery

Help the Help Desk!

If you need to call the Help Desk, it will expedite your call if you have the following information readily available:

• Your username.
• The model of computer you use (e.g., iMac, iBook,etc.).
• The processor of the computer (e.g., PowerPC G4, or Intel Core Duo).**
• What operating system you are running (OS X, Windows XP).**
• The application you are using (Word, Excel, Apple Mail, Webmail).
• Any displayed error messages.

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** Macintosh users: Go to the Apple menu and select About this Mac.

** Windows XP users: right click on My Computer, and from the contextual menu, select Properties.