ITS Call Center

The ITS Call Center is located on the ground floor of the Harris Center.

Hours: Monday through Friday, 8:00 am – 5:00 pm

The Call Center exists to provide direct individual support to the College community by:

Some of the services we offer:

Help the ITS Call Center!

If you need to telephone the ITS Call Center, it will expedite your call if you have the following information readily available:

  • Your username.
  • The model of computer you use (e.g., iMac, iBook,etc.).
  • The processor of the computer (e.g., PowerPC G4, or Intel Core Duo).**
  • What operating system you are running (OS X, Windows XP).**
  • The application you are using (Word, Excel, Apple Mail, Webmail).
  • Any displayed error messages.

** Mac users: Click on the Apple menu and select "About this Mac."

** Windows XP users: Right-click on "My Computer," and from the contextual menu, select "Properties."

©2009 Franklin & Marshall College  |  Lancaster, PA  |  717-291-3911