Office of Information Technology Services (ITS)

PO Box 3003
Franklin & Marshall College
Lancaster, PA 17604-3003

ITS Administration:

• Mary Anne Helm '03, Coordinator of Operations
• Dr. Jonathan C. Enos, Associate Provost & Chief Information Officer
• Location: Harris Center, room 004
• Telephone: 717.291.4161
• Harris FAX: 717.358.5910
• MLS FAX: 717.291.4196
• Stager FAX: 717.358.4446

Location Information

The Harris Center is the home of:

• ITS Administration, room 004
• ITS Call Center, room 037
• Innovation Zone, main back entry
• Desktop Integration & Support, room 011
• Web Services, room 023
• Instructional & Emerging Technologies, room 020
• Application Services, room 311

The Martin Library of Sciences, ground floor, is the home of:

• Network Infrastructure & Systems
• Campus Computer Procurement Center (CP Center), room 014

Stager Hall, ground floor, houses:

• Media Center, room 023
• Media Services

Facilities Information

eLearning Laboratory:

• Location: Harris Center, room 136
• For more information about the eLearning Lab and/or scheduling requests, please contact the Director of Instructional & Emerging Technologies.
• Semester Hours:
• 8:00 AM - 4:30 PM; Monday - Friday
• Evening, Weekend, and Summer Hours - By Reservation

ITS Call Center:

• Location: Harris Center, room 037
• Telephone: 717.358.4483
• Email: helpdesk@fandm.edu
• Automatic Email-to-Ticket: webhelpdesk@fandm.edu
• Hours:
• 8:30 AM - 4:30 PM; Monday - Friday

ITS Computer Procurement Center:

• Location: Martin Library of Sciences, room 014
• Telephone: 717.291.4010
• FAX: 717.291.4196
• Email: procurement@fandm.edu
• Hours:
• 1:00 PM - 4:00 PM; Monday - Friday

ITS Computer Classroom:

• Location: Martin Library of Sciences, room 047

Innovation Zone (IZ):

• Location: The Harris Center, ground floor, main back entry
• Telephone: 717.358.5938
• Email for help: helpdesk@fandm.edu
• Email questions and comments about the IZ: fandm_its@fandm.edu
• Semester Hours:
• 8:00 AM - 12:00 AM; Monday - Friday
• 11:00 AM - 12:00 AM; Saturday, Sundayc
• Summer/Break Hours:
• 8:30 AM - 4:30 PM; Monday - Friday

IZ Classroom

• Location: The Harris Center, room 002

Media Center:

• Location: Stager Hall, room 023
• For general Media Center information, please contact the Director of Media Services.
• Semester Hours:
• 8:00 AM - 10:00 PM; Monday - Thursday
• 8:00 AM - 4:30 PM; Friday
• 1:00 PM - 10:00 PM; Sunday
• Summer/Break Hours:
• 8:30 AM - 4:30 PM; Monday - Friday